CampusVoice × Worc

Refund and Cancellation Policy

Last updated 8 October 2026. This policy applies to CampusVoice plans bought directly by a learner. It is written to be read, not to be survived — if anything below is unclear, write to us and we will explain it in plain words.

Who this applies to

This policy covers a CampusVoice plan you paid for, through the CampusVoice app or this website.

If your college has bought CampusVoice for you, you have not paid us anything and there is nothing here to refund. Your access is governed by the agreement between your college and Worc Consultancy Pvt Ltd.

Your free sessions

Every learner added to their college’s roster gets two practice sessions with Vani free, for seven days. No payment is taken and no card details are asked for, so there is nothing to refund. Nothing is charged automatically when the free sessions end — if you want to carry on, you choose a plan and pay for it yourself.

1. Within 7 days of paying

A full refund, provided you have used no more than two practice sessions on the paid plan.

• The seven days run from the date and time of your payment, which is printed on your GST invoice.
• A session counts as used once it has begun, whether or not you reached the end of it. Vani speaks, and that costs us real money, from the first exchange.
• Sessions you used during your free trial do not count here. Those were free. The seven-day window and the two-session allowance both start fresh when you pay.

2. After 7 days

Plans are not refundable after the seven days have passed, or once you have used more than two sessions on the plan, whichever comes first.

Unused sessions lapse at the end of the term. They are not carried forward into a new plan, extended, or exchanged for money. A plan is time at a coach, not a bundle of tokens — speaking improves by practising regularly over months, which is the whole reason the plans are sold by term rather than by the session.

3. If the fault is ours

These are always refunded in full, however long ago they happened:

• a duplicate payment — you were charged twice for the same plan;
• a payment that was taken but did not give you access;
• a payment taken for a plan you did not choose.

We look for these ourselves and refund them without waiting to be asked. If you spot one first, tell us and we will fix it.

4. If your college subscribes later

If your college takes a CampusVoice subscription through Worc that covers you while your own plan is still running, we refund the unused part of your plan pro-rata. You are not asked to pay twice for the same thing.

The unused part is calculated on whole calendar months remaining from the day your college’s cover begins, against the amount you actually paid.

For example: you paid ₹9,000 plus GST for a 12-month plan on 1 March. Your college’s cover starts on 1 September, with 6 whole months left. We refund ₹4,500, plus the GST charged on that ₹4,500.

5. Cancelling

There is nothing to cancel. CampusVoice does not auto-renew and takes no recurring payment. A plan is one payment for a fixed term, and it simply ends on its last day. You will never be charged again unless you choose to buy another plan.

If you would rather stop using CampusVoice, you can just stop. If you want your account closed and your practice history removed, write to us and we will do it.

6. How to ask for a refund

Email support@campusvoiceai.com from the email address on your CampusVoice account, and tell us:

• your name and your college;
• the invoice number — it is on the GST invoice emailed to you when you paid;
• why you are asking.

You do not need a reason that satisfies us. Within the seven days, “I changed my mind” is a complete answer.

We will acknowledge your email within 2 working days and tell you the outcome within 5 working days.

7. How refunds are paid

Refunds go back to the original payment method, through Razorpay — the same UPI handle, card or bank account the money came from. Once we approve a refund it usually reaches you within 5 to 7 working days, depending on your bank.

We cannot refund to a different account, in cash, or by cheque. This is a protection for you as much as a rule for us: it means nobody can redirect your money by writing to us.

8. GST

Plan prices are shown before GST, and GST at 18% is added at checkout. When we refund you, the GST charged on the refunded amount is refunded with it. On a partial refund under clause 4, GST comes back in the same proportion. A credit note is issued for your records.

9. Questions, and complaints

Write to support@campusvoiceai.com or call +91 96536 20979, Monday to Friday during business hours.

If you are not satisfied with how your request was handled, say so in your reply and it will be escalated within Worc Consultancy Pvt Ltd for a further review.

Nothing in this policy limits your rights under Indian consumer law.

10. Changes to this policy

We may update this policy. The version that applies to your plan is the one published on the day you paid — a later change cannot take away a refund you were entitled to when you bought. Any change is published here with a new date at the top.

Who we are

Worc Consultancy Pvt Ltd
Pune, Maharashtra, India
support@campusvoiceai.com · +91 96536 20979

CampusVoice is an initiative of Worc Consultancy Pvt Ltd.